HAIPO

Use a charger to charge the mouse because excessive power will affect the battery life, so it is best to connect it directly to the computer for charging.

No, you can use all the buttons on the mouse normally even without downloading the AI ​​software. Our AI software only expands the functions of the mouse, such as generating PPT, plans, pictures, etc.

After purchasing our product, you can use our AI software to provide you with services with a monthly subscription fee of only one dollar.

You can find answers to many common questions and issues in our Knowledge Base. If you’re unable to find a solution in the articles, you can reach out to our support team. Support contact links are available at the bottom of each Knowledge Base article.

Haipo must confirm that the product is within the applicable Limited Warranty period. Additionally, we need to verify that the product was purchased from an authorized Haipo dealer. Products bought from unauthorized sellers may be used, counterfeit, re-boxed, defective, or from the gray market. These products may not be designed or packaged to work in your country and may not comply with legal and safety standards. Haipo cannot honor the Limited Warranty for products not purchased from authorized dealers or those outside the warranty period. If the product was purchased from an unauthorized dealer, all support and warranty inquiries should be directed to that dealer. Haipo has these policies in place to protect both our valued customers and resellers.

If you bought directly from Haipo.com, we may have a record of your purchase and can assist in locating it. Simply provide the order number. If you don’t have the order number, we might be able to find it using your name, address, and email address.If you purchased from a Razer dealer or reseller, reach out to them to see if they can provide a copy of your receipt. They typically keep purchase histories on file and can assist with supplying a copy.For online purchases, check your previous emails. The vendor should have sent you a confirmation email with details about the product shipment.If the product was a gift, we recommend asking the giver for the receipt. Alternatively, you can request that they handle the Limited Warranty process for you if obtaining the receipt isn’t an option.